PRIVACY POLICY
We are committed to protecting your privacy and will not share your data with a third party for any marketing purposes. We will only use the information that we collect about you lawfully (in accordance with GDPR)
We will give you the opportunity to unsubscribe from any marketing email sent by Naturally Twisted.
The information collected is when you register as a customer or book into a class.
We will never collect sensitive information about you without your explicit consent by way of a health questionnaire. This stored securely and disposed of when necessary.
We do not collect or hold credit/debit card data from customers. This information is handled through a secure payment system.
Naturally Twisted will make every effort to ensure that the information we hold about you will be accurate and up to date. You can check the information that we hold about you by emailing us or login on to your MINDBODY account.
If you find any inaccuracies please let us know, update your account or we can delete/ correct.
If you have any questions/comments about privacy, you should email us at: susie@naturallytwisted.co.uk
Classes
If you do not attend a class either online or in the studio the class will be deducted from your pass.
Please provide sufficient notice to susan@naturallytwisted.co.uk if you are unable to attend.
Or make the cancelation yourself via your MINDBODY account/app.
Workshops and events
Workshops and events paid for in advance will not be refunded if non attendance is due to circumstances out of your control, although Naturally Twisted may use discretion on an individual basis. If 72 hours notice is given we can offer you a refund except in the cases of events where non refundable deposits are taken and notified on booking.
Complaints
In the unlikely event of a complaint, please contact Customer Services using any of the following methods:
Post: Naturally Twisted – Terry’s Mill, School Street, Dudley Hill, Bradford, BD4 9PD
Telephone: 07961 898738
e-mail: Susan@Naturallytwisted.co.uk
All complaints will be acknowledged within 14 working days.
We will make every attempt to resolve the complaint as promptly as possible and to keep you informed until the matter is resolved through our regulatory bodies if required.